GOVERNANCE

Our approach to IT Service Management Systems

Introduction

We focus on the continual evolution and improvement our team and our services to meet the needs of modern businesses and address modern business IT challenges.

We aim to deliver a secure service to our customers. Having a policy in place that defines our aims and intentions, plus the processes and systems in place to deliver it, is key to our success in this area.

Today

We have a policy in place that governs our approach to ITSMS based on well-founded professional principles.

This policy is subject to quarterly review for continuous improvement and harmonisation with day-to-day service delivery.

Our team are driven to achieve high standards of service delivery for our customers. We do this though an introspective assessment of our ticketing and customer sentiment, taking into account any useful feedback and critique that helps us push for our best performance.

Future planning

Our future plans are to establish a recognisable and professional standard of ITSMS that suits our service and our customers. We aim to revise our own policy and process during 2023 to include selected aspects of ISO20000 and ITIL as we see fit, with a more detailed review planned for 2024.

Interested in working with us?

Contact our team today to learn more about our governance and growth plans